Centralsoft GmbH complies to high standards when it comes to protection of collected and processed personal data. We do only collect, store and process your personal data in accordance with the Swiss Federal Act on Data Protection (DSG), the European General Data Protection Directive (GDPR) and the principles set forth below.
"Personal data" means any particulars relating to the personal or material circumstances of an identified or identifiable natural person. This means that it is information that can be personally attributed to you and can say something about you. In these data protection provisions, the phrase "your data" is also used for this purpose. "Processing" means any handling of your data, including in particular the collection, storage, administration, use, transmission, disclosure or deletion of your data.
Centralsoft GmbH will, based on the product or service we provide you with, collect and process personal data about you:
We make sure that your IP address is anonymized, which means that we cannot detect where you come from or associate your browsing behaviour with any other data held by us.
In order to be able to provide you with our products and services, we need your e-mail address. Sometimes, you have the option to share more information with us such as your first and last name. This helps us to personally address you in our mailings and messages.
Given that your Browser allows the placement of so called «Cookies», we may issue the creation and storage of them in your browser in order to facilitate the functioning and continuous improvement of our websites. Cookies help make your visit to our websites easier, more pleasant and more effective. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website. Cookies will not damage your computer’s hard drive, nor will users’ personal data be sent from these cookies to us.
Our websites use Google Analytics, a service provided by Google Inc. that tracks and reports on the manner in which our websites are used. Google Analytics does this by placing small text files called «cookies» on your computer or other device. Cookies collect information about the number of visitors to the websites, the pages visited and the time spent on the websites. This information is aggregated and not personally identifiable. In case you have any questions or concerns with the use of Google Analytics, you can block Google Analytics by installing a plug-in into your Browser. A plug-in for the most common Browsers can be downloaded following this link: https://tools.google.com.
We also use Helpcrunch on our websites and products, a service provided by the HelpCrunch Corporation, that provides a chat window at the bottom right corner of the pages. It allows you to get into contact with us. Helpcrunch sets a cookie in your Browser. You are free to block the use of Helpcrunch using the same way as metioned for Google Analytics above.
In case you would like to receive e-mails from Centralsoft, we require your e-mail address and confirmation that you agree to receive the mailings. Same applies for entering Early Access Programs. We may use your e-mail address to send you alerts, updates and other information by e-mail. If you receive communications from us and no longer wish to do so, you may unsubscribe at any time by following the unsubscribe-link included in these e-mails. You can always contact us in case you wish to no longer receive mails from us. We may use Helpcrunch to send automated emails and campaigns. Helpcrunch might track whether you open the mailings and which links you follow, see https://helpcrunch.com/email-automation.html.
We only store personal data for as long as it is necessary to fulfil the purpose for which it was collected or to comply with legal or official requirements.
We have appropriate technical and organisational measures in place to prevent unauthorised or unlawful access to the personal data you have provided to us. As complete data security cannot be guaranteed for communication via e-mails, instant messaging, and similar means of communication, we would recommend sending any particularly confidential information by an alternative secure means.
Only in exceptional cases we share your personal data with third parties if it is necessary for us to be able to provide you with our products and services. We take measures to ensure they meet our data security standards, so that your personal data remains secure.
We may disclose personal data to public authorities, regulators or governmental bodies when required by law or regulation or if an authority or governmental body has issued an order requesting such personal data from us. Before we provide the information, we will inform you if the applicable law allows us to do so.
We store and process your personal data on servers located within Switzerland and the European Economic Area (the «EEA»). Normally we do not transfer your personal data outside of Switzerland and/or the EEA. If special cases require a transfer of personal data outside of Switzerland and/or the EEA, we only do so where (i) you have given us your consent, (ii) the country ensures an adequate level of protection for your personal data, (iii) we have put appropriate safeguards in place to protect your personal data or (iv) the transfer is permitted by applicable laws.
In case you would like to learn more about the safeguards that we have in place to govern the transfer of your personal data you can contact us at firstname.lastname@example.org.
We process your personal data only within the framework of the data processing principles and if there is a legal basis. We always process your personal data for a specific purpose and only process the personal data relevant to achieve that purpose. Where it serves to initiate and execute our contract, this legal basis applies. Otherwise, we have an interest in continuously improving our offers and adapting them to your needs. This is a necessity in order to further develop, finance and guarantee the security of our products and offers. We assume that our interests prevail. This applies if you have consented to data processing.
You have the right to:
- access your personal data and to be provided with certain information in relation to it, such as the purpose for which it is processed, the persons to whom it is disclosed and the period for which it will be stored.
- require us to correct any inaccuracies in your personal data without undue delay.
- require us to erase your personal data.
- require us to restrict processing of your personal data.
- receive the personal data which you have provided to us, in a machine readable format.
Please note that these rights are not absolute and are subject to certain exemptions under applicable data protection law.
In case you have further questions or would like to make use of any of your rights please contact email@example.com.
If you are not satisfied with Centralsoft GmbH’s response, you have the right to make a complaint to the data protection authority in the jurisdiction where you live or work, or in the place where you believe an issue in relation to your data has arisen.
If you have any questions regarding data protection on our website, would like to request information or request the deletion of your data, please contact our contact person for data protection law by sending an email to firstname.lastname@example.org.
The contact details of our data protection officer are as follows:
Data Protection Officer